Kings Jersey FAQs

Help Center

You can always contact us through our social media accounts, but to get a faster reply please email us at: info@kingsjersey.com or through the contact us page.  
Yes we do! We ship worldwide for free with the standard shipping option.
Yes, please contact us immediately so we can change it before it's processed in the warehouse. 
After we've shipped your order, you can track your order here.
Yes, the standard shipping option is free worldwide! 
In total it usually takes between 2-3 weeks for orders to arrive. For the most part your location and the demand on the products affect the shipping times.
We accept Visa, MasterCard, American Express, PayPal and Apple Pay.

All orders will be processed in USD at the checkout, but you can browse the store in multiple different currencies.

Yes, we ship worldwide with two options! The standard option is free while the expedited option costs $15 USD.

It can take up to 8 days for orders to be packed and shipped, this usually depends on the demand and amount of products in stock.
Yes, you will automatically be emailed a tracking number as soon as your order is shipped! If not, please contact us.

We have a team dedicated to delivering the best service possible and getting our products shipped within just 8 days. While we offer standard worldwide shipping (7 days) for all our range for free of charge, we have a premium expedited shipping (3 days) option available, should you need these stunning pieces a little sooner. Our customer service experts work tirelessly to improve your overall experience with us as well as we are always looking to enhance delivery services, so don’t hesitate to reach out to us if you have any questions.

In the most cases customs fees are not applied but it depends on the quantity and where you're located. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.Kings Jersey cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For Duties Delivered Paid (DDP) Orders: Duties and taxes are included in the price. For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Yes, you should receive an order confirmation and order number within 24 hours through SMS or Email. Please contact us as soon as possible if you don't receive one. The order confirmation can sometimes automatically be placed in your spam folder, so check it before contacting us.

If you receive an item in the wrong color or size please notify us within 14 days of receiving the package and we will resolve the issue for you as long as the product is in original condition.

We offer two types of shipping options, standard and expedited. Standard is free of cost and takes around 7 days, while expedited shipping costs $15 USD and takes around 3 days to arrive after shipped. We ship with DHL Express and Fedex.
Please contact us to potentially receive an active discount code.

You can enter your discount code in the "Discount Code" section in the checkout.

All of your information is protected by SSL, meaning that your information is encrypted and can't be stolen when it's sent across the internet. It's the same type of encryption used by banks. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

We currently accept Visa, MasterCard, American Express, Paypal & Apple Pay.

All orders will be processed in USD at the checkout, but you can browse the store in multiple different currencies.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent or at high risk. If you are certain that that is not true, please order again with another account if possible.

Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Yes you can! You can either order your custom jersey through our website here, or contact us and let us know what type of jersey you want.
Yes, we often only release up to a 100 jerseys/hoodies per style and size, so you don't want to miss out on the releases!
All products range from the sizes XS to 3XL.
Yeah, just contact us with measurements after ordering and we will custom make the jersey for it to fit.
Items can be removed on the cart page.

You can always contact us through our social media accounts, but to get a faster reply please email us at: info@kings-jersey.com or through the contact us page.